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use on other computer

New Here ,
Nov 01, 2017 Nov 01, 2017

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I frequently go from place to place and use a computer.  I have a MAC at home and no issues using the program.  However, if I visit a client and log in on their machine I cannot access the features, such as editing a pdf, etc.  Not sure whey this is, can someone help?

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Adobe Employee , Nov 02, 2017 Nov 02, 2017

Hello Christiem,

As per the description above, you are not able to use the Adobe PDFpack services on your client machines, but can access the services on your Home Mac machine, Is that correct?

The Adobe PDFPack is an Adobe Document Cloud online services and can be accessed through a browser with your Adobe ID and password, you can use the URL to access the services https://cloud.acrobat.com/convertpdf

The Adobe PDFpack services can also be accessed through the free desktop version of Adobe Reader

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Adobe Employee ,
Nov 02, 2017 Nov 02, 2017

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Hello Christiem,

As per the description above, you are not able to use the Adobe PDFpack services on your client machines, but can access the services on your Home Mac machine, Is that correct?

The Adobe PDFPack is an Adobe Document Cloud online services and can be accessed through a browser with your Adobe ID and password, you can use the URL to access the services https://cloud.acrobat.com/convertpdf

The Adobe PDFpack services can also be accessed through the free desktop version of Adobe Reader DC, make sure you are logged in with your Adobe ID and password.

On your client machines, if they have Acrobat license/subscription and it's installed and you are trying to access the services, you will get an  error message, as you are not subscribed to Acrobat License/Subscription with your current Adobe ID.

Either, you can access the services through URL https://cloud.acrobat.com/convertpdf or with the free desktop version of Adobe Reader on client machines.

For troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...  Link: https://forums.adobe.com/docs/DOC-8841

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

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