Using Adobe Acrobat app for MS Teams in private channels

[ZOE5E47]

I have added Adobe Acrobat app for MS Teams to Teams. I can use the ellipsis beneath the comment line in private chats and public channels but most of my channels are private and I can't see any way at all to use it there. I also can't find anything about this restriction in any of the limited documentation on the app. How can I collaborate on PDFs using all my channels? Thanks!

[MeenakshiNegi]

Hi ZOE5E47,

Thank you for reaching out.

Please refer to the information provided in the following help document: https://helpx.adobe.com/document-cloud/help/microsoft-teams.html.

Check if that helps.

If that does help, please elaborate on your question.

Share the screenshot for a better understanding.

Let us know if you need any help.

Thanks,

Meenakshi

[ZOE5E47]

Thanks for taking the time to respond, Meenakshi. That is the page I found about the app but I haven't found the answer to my question. I have access to the app within the PUBLIC channels of my Team, but when I'm posting in a private channel, there are no three ellipses to get to the app when sharing a document in a post. I have previously added Adobe Acrobat add in to my Team but when I go through the steps again, it only shows the public channels, so I cannot add it directly to a private channel. So I'm at a loss what steps to take and nothing on the page you linked refers to private channels behaving differently.

But again, thank you for your input.

Very kind regards,

Zoe