Using the Export to PDF online service, I get "Conversion Failure" error message; why?

Report · Mar 10, 2015

The documen t was originally created with Word (*.doc) then printed to PDF format; now I need to convert back to Work, but I get the "Conversion Failure" error message, both on conversion back to *.Doc format and attempt to convert to *.docx format.

Report · Mar 10, 2015

Hi lfordlaw,

How large is the PDF that you're trying to convert? How did you generate the PDF from Word (did you use Acrobat, or Word's built-in PDF generator)? What version of Word are you using?

The answers to those questions should help us get to the bottom of things.

In the meantime, please try the following:

Clear the browser cache and log back in to https://cloud.acrobat.com.
Try a different web browser (see System Requirements | Adobe Acrobat Pro and Online Services for a list of supported browsers).
Try to convert a different file (if you can convert another file without error, the one you're receiving the error on may be damaged).

I look forward to hearing back from you.

Best,

Sara

Report · Mar 10, 2015

The document was converted to PDF from Word using Docuprinter.

Further investigation in the Properties of the document revealed that it was

"password protected," and with limits on editing, etc., although I don't

remember installing those features in Docuprinter.

It's only 95 kb, so the password protection must be what's causing the issue.

Thanks.

Larry J. Ford

Report · Mar 10, 2015

Hi Larry,

Good catch! The password protection will prevent ExportPDF from converting it. Athough, there's usually a different error message that occurs when that's the case, versus the generic conversion failure that you received.

In any case, I think you uncovered the problem.

Best,
Sara

Report · Mar 10, 2015

Unfortunately, that means that I will have to unsubscribe from the Adobe

ExportPDF service I just signed up for, as many, if not virtually all, of the

PDFs I need to convert back will have been created with Docuprinter and

presumably that password protection applies to all such documents.

I guess it's back to printing out on paper and then OCR back to Word!

Larry J. Ford

Report · Mar 10, 2015

Hi Larry,

I'm not very familiar with DocuPrinter, but I imagine that security setting should be optional. I found this information in the a Help guide; maybe it will help.

Best,

Sara

Report · Mar 10, 2015

The Help info on Docuprinter did not come through.

Thanks.

Larry J. Ford

Report · Mar 10, 2015

Hi Larry,

Let's try again: http://www.neevia.com/HTML/dcpro.htm#_Toc326521085.

Best,

Sara