WANT TO CANCEL ADOBE ACROPRO SUBS

[Juan Antonio Girones]

Hi, I want and need to cancel my Adobe acropro Subscription.

Please tell me what i have to do? I cant afford right now that payment.

Thank you.

Juan Antonio 

[MeenakshiNegi · Accepted solution]

Hi Juan,

Thank you for reaching out and sorry for the delay in response.

You may use the steps suggested in the following help document to cancel the subscription: https://helpx.adobe.com/manage-account/using/cancel-subscription.html 

Let us know if you need any help.

Thanks,

Meenakshi

[Bee252926690h2t]

It says I have no paid plans but am being charged £15.17 pcm. I do not remember signing up to this and wish to cancel.

[peter23363203jhxu]

I have just noticed that you are taking money out of my account for the last few months I have never subscribed to your service and would like a full refund.

[MeenakshiNegi]

Hi Peter,

Thank you for reaching out.

We have checked your account see that the subscription has been canceled. If you still have any billing-related issues, please contact our support team. You may contact them via the phone number provided on the following help page: https://helpx.adobe.com/contact/phone.html.

Thanks,

Meenakshi

[Monica24286461ox11]

HO bisogno cancellare  adobe acropro

necesito cancelar adobe acropro

[MeenakshiNegi]

Hi Monica,

Sorry for the delay in response.

We have checked your account and see that the Acrobat Pro DC subscription has been canceled already.

Let us know if we can be of any further help.

Thanks,

Meenakshi

[Bee252926690h2t]

How do I cancel the monthly payment I am being charged on my Monzo card?

[真衣子25327941bdav]

Hello. I am having the same problem. I can't cancel my acrobat acropro subs because it doesn't appear on my plans, yet I am being deducted 1738 JPY every month. Could someone please assist? Thanks.

[cian25703387ciix]

I am also having this problem but it has been charged to my creditcard and I have no idea how long it has been going on and I don't believe I have ever used this tool. Please cancel my payment with immediate effect and return the "stolen" funds to me. 

[MeenakshiNegi]

Hi Cian,

Sorry about the trouble caused.

This is something that our billing team can help you with. 

I request you to contact our billing team via the contact provided for your region on the following page: https://helpx.adobe.com/contact/phone.html.

We do not have access to the account settings and billing info. I am afraid we cannot be of much help in this.

Thanks,

Meenakshi

[June26482540fjw2]

Hi! Please cancel my subscription of Adobe Acropro which i don't even have any knowledge about subscription. 

[MeenakshiNegi]

Hi June26482540fjw2,

Thank you for reaching out, and sorry about the delay in response.

We have checked your account with the Adobe ID used to sign in here on the community page.

There is no subscription listed under your account.

Let us know if you have any questions.

Thanks,

Meenakshi

[Julie269293489wn3]

I just noticed you've been taking funds out of my account for a subscription I never ordered. I'd like a full refund. Thank you.

[MeenakshiNegi]

Hi Julie269293489wn3,

Thank you for reaching out.

We have checked your account with the email address used to sign in here in the community.

There is no subscription listed under your Adobe account.

If you're using an alternate email address, you may share it in a private message.

To initiate the private message, use the envelope icon at the top right of the community window.

Or you may contact our phone support team using the contact number provided for your region on the following page: https://helpx.adobe.com/contact/phone.html.

Thanks,

Meenakshi

[Moises2762583765ys]

I just checked my account and i'm still getting charged for acropro. I cancelled it. I already checked, and the only thing that shows up that I'm being charged is photoshop.

[AkanchhaS]

Hi @Moises2762583765ys 

Sorry to hear about the trouble caused.

We have a dedicated support team that takes care of billing issues. Since its a public forum, so we'd request you to contact the team via phone or chat support following this link: https://helpx.adobe.com/support.html 

Click on "Contact Us" in the lower right corner of the page. 

Thanks,

Akanchha 

[WILLIE27784852saqj]

I Want to cancel ADOBE ACROPRO SUBSCRIPTION

I have been running around in circles for days now 

I attach herewith as much detail as I have access to

Attached please find your latest transaction

The date of the transaction was yesterday 01 January 2023

The Description is ADOBE ACROPRO SUBS Dublin 000IE 016453

The amount R 302

The money was drawn from the following account

Bank is ABSA Bank in Pretoria South Africa

Branch of the Bank is Brooklyn

The credit card is a Visa Card

The Name on the card is MNR WA GROBBELAAR

The Card Number is 4550 2707 1732 2056

The Expiry Date is 11/26

The previous deduction was

Date was 2 December 2022

The amount was for R314.03

I thank you in advance for your assistance

I am a Pensioner

I am not a user of ADOBE ACROPRO

I do expect a refund for items that I did not use.

Call Back time is 8h00 to 17h00

Country is South Africa

Time zone is Harrare Time UK -2hours

My phone no is +27824574305

Regards

[MeenakshiNegi]

Hi WILLIE27784852saqj,

Thank you for reaching out.

We have checked your account with the email address used to sign in here.

There is no subscription listed under your account. 

If you are using an alternate email address, let us know.

For billing-related issues,  please contact our billing team via the number provided on the following help page: https://helpx.adobe.com/contact/phone.html. 

Thanks,

Meenakshi

[Bob27868949u9iz]

please cancel my account

[Leszek28287914q1e4]

I want to cancel my subscription, I never was even intended to subscribe this program. I really don't need it. The only thing that I really did I used a trial version.