• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

WANT TO CANCEL ADOBE ACROPRO SUBS

New Here ,
Jun 05, 2021 Jun 05, 2021

Copy link to clipboard

Copied

Hi, I want and need to cancel my Adobe acropro Subscription.

Please tell me what i have to do? I cant afford right now that payment.

 

Thank you.

 

Juan Antonio 

TOPICS
How to

Views

1.6K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jun 13, 2021 Jun 13, 2021

Hi Juan,

 

Thank you for reaching out and sorry for the delay in response.

 

You may use the steps suggested in the following help document to cancel the subscription: https://helpx.adobe.com/manage-account/using/cancel-subscription.html 

 

Let us know if you need any help.

 

Thanks,

Meenakshi

Likes

Translate

Translate
Adobe Employee ,
Jun 13, 2021 Jun 13, 2021

Copy link to clipboard

Copied

Hi Juan,

 

Thank you for reaching out and sorry for the delay in response.

 

You may use the steps suggested in the following help document to cancel the subscription: https://helpx.adobe.com/manage-account/using/cancel-subscription.html 

 

Let us know if you need any help.

 

Thanks,

Meenakshi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 18, 2022 Jul 18, 2022

Copy link to clipboard

Copied

It says I have no paid plans but am being charged £15.17 pcm. I do not remember signing up to this and wish to cancel.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 28, 2022 Feb 28, 2022

Copy link to clipboard

Copied

I have just noticed that you are taking money out of my account for the last few months I have never subscribed to your service and would like a full refund.

 

 

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 01, 2022 Mar 01, 2022

Copy link to clipboard

Copied

Hi Peter,

 

Thank you for reaching out.

 

We have checked your account see that the subscription has been canceled. If you still have any billing-related issues, please contact our support team. You may contact them via the phone number provided on the following help page: https://helpx.adobe.com/contact/phone.html.

 

 

Thanks,

Meenakshi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 02, 2022 May 02, 2022

Copy link to clipboard

Copied

HO bisogno cancellare  adobe acropro

necesito cancelar adobe acropro

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 21, 2022 May 21, 2022

Copy link to clipboard

Copied

Hi Monica,

 

Sorry for the delay in response.

 

We have checked your account and see that the Acrobat Pro DC subscription has been canceled already.

Let us know if we can be of any further help.

 

Thanks,

Meenakshi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 18, 2022 Jul 18, 2022

Copy link to clipboard

Copied

How do I cancel the monthly payment I am being charged on my Monzo card?

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 01, 2022 Aug 01, 2022

Copy link to clipboard

Copied

Hello. I am having the same problem. I can't cancel my acrobat acropro subs because it doesn't appear on my plans, yet I am being deducted 1738 JPY every month. Could someone please assist? Thanks.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 18, 2022 Aug 18, 2022

Copy link to clipboard

Copied

I am also having this problem but it has been charged to my creditcard and I have no idea how long it has been going on and I don't believe I have ever used this tool. Please cancel my payment with immediate effect and return the "stolen" funds to me. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 20, 2022 Aug 20, 2022

Copy link to clipboard

Copied

Hi Cian,

 

Sorry about the trouble caused.

 

This is something that our billing team can help you with. 

I request you to contact our billing team via the contact provided for your region on the following page: https://helpx.adobe.com/contact/phone.html.

We do not have access to the account settings and billing info. I am afraid we cannot be of much help in this.

 

Thanks,

Meenakshi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 07, 2022 Oct 07, 2022

Copy link to clipboard

Copied

Hi! Please cancel my subscription of Adobe Acropro which i don't even have any knowledge about subscription. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 31, 2022 Oct 31, 2022

Copy link to clipboard

Copied

Hi June26482540fjw2,

 

Thank you for reaching out, and sorry about the delay in response.

 

We have checked your account with the Adobe ID used to sign in here on the community page.

There is no subscription listed under your account.

 

Let us know if you have any questions.

 

Thanks,

Meenakshi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 02, 2022 Nov 02, 2022

Copy link to clipboard

Copied

I just noticed you've been taking funds out of my account for a subscription I never ordered. I'd like a full refund. Thank you.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 10, 2022 Nov 10, 2022

Copy link to clipboard

Copied

LATEST

Hi Julie269293489wn3,

 

Thank you for reaching out.

 

We have checked your account with the email address used to sign in here in the community.

There is no subscription listed under your Adobe account.

 

If you're using an alternate email address, you may share it in a private message.

To initiate the private message, use the envelope icon at the top right of the community window.

Or you may contact our phone support team using the contact number provided for your region on the following page: https://helpx.adobe.com/contact/phone.html.

 

Thanks,

Meenakshi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources