Want to cancel Adobe Export PDF services and reverse the charges.

[luiz_guilhermel69128731]

Como faço para cancelar a renovação e que ao mesmo tempo seja estornado o débito no cartão de crédito?

[AnandSri]

Hi Luiz guilhermel,

As per the description above, you want to cancel your current Adobe ExportPDF subscription and want the charges to be reversed in your current Credit Card, Is that correct?

Please refer to the following KB link to cancel your current membership Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services  Link: https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html

If you want, you can also contact the Adobe Support team for the cancellation and reversal of charges Contact Customer Care  https://helpx.adobe.com/contact.html

Hope this helps.

Regards,

Anand Sri.

[luiz_guilhermel69128731]

Sim. Exatamente isto.

Enviado do meu iPhone

Em 19 de out de 2017, às 11:51, AnandSri <forums_noreply@adobe.com> escreveu:

Fui cobrado da renovação anual e quero cancelar com cancelamento débito cartão

created by AnandSri in Document Cloud PDF services - View the full discussion

Hi Luiz guilhermel,

As per the description above, you want to cancel your current Adobe ExportPDF subscription and want the charges to be reversed in your current Credit Card, Is that correct?

Please refer to the following KB link to cancel your current membership Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services Link: https://helpx.adobe.com/document-cloud/kb/cancel-subscription-acrobat-online-services.html

If you want, you can also contact the Adobe Support team for the cancellation and reversal of charges Contact Customer Care https://helpx.adobe.com/contact.html

Hope this helps.

Regards,

Anand Sri.

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[AnandSri]

Hi Luiz Guilhermel,

Please refer to the above link shared for the cancellation of subscription and reversal of the charges.

Let us know how it goes.

Regards,

Anand Sri.

[luiz_guilhermel69128731]

Cancelei o plano mas ele aponta que ficará disponível até Outubro de 2018. Ou seja não me retornará o crédito.

Em Quinta-feira, 19 de Outubro de 2017 13:47, AnandSri <forums_noreply@adobe.com> escreveu:

Want to cancel Adobe Export PDF services and reverse the charges.

created by AnandSri in Document Cloud PDF services - View the full discussionHi Luiz Guilhermel, Please refer to the above link shared for the cancellation of subscription and reversal of the charges. Let us know how it goes. Regards,Anand Sri. If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/9899136#9899136 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/9899136#9899136 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Document Cloud PDF services by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624. This email was sent by Adobe Community because you are a registered user.

You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences

[luiz_guilhermel69128731]

I`ve cancelled the plan, but they doesn´t return my credit.

[AnandSri]

Hi Luiz Guilhermel,

You may refer to Legal subscription terms | Adobe 

For the cancellation and reversal policy.

For more clarification, please contact the support team on Contact Customer Care

Regards,

Anand Sri.

[luiz_guilhermel69128731]

Please I´ve cancelled my product but you don´t reverse my debit in credit card...

[AnandSri · Accepted solution]

Hello Luiz,

Please contact the Customer support team for clarification/issue on Refund. Adobe Support https://helpx.adobe.com/in/contact.htmlhttps://helpx.adobe.com/in/contact.html

I have also sent the direct contact number details via private message, please check your email inbox.

Regards,

Anand Sri.