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Want to cancel and refund for subscription.

New Here ,
Oct 15, 2018 Oct 15, 2018

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I  would like a refund for the Adobe Acrobat Reader subscription, please. It was the first time using the app, and I really believed it was a one time purchase and wasn't aware would be charged again. Google Play was not able to provide the assistance I was expecting or the refund, but I hope you will.

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correct answers 1 Correct answer

Adobe Employee , Oct 16, 2018 Oct 16, 2018

Hi Luanv,

We see that you have purchased Adobe PDF Pack for Android. Such purchased are made through the "Google Play Store".

We can only help you cancelling the only direct purchase form Adobe. If you are willing to cancel this Adobe PDF Pack Android subscription, then you need to contact to the Google PlayStore support.

You may refer to- Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Regards,

Akanchha

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New Here ,
Mar 25, 2023 Mar 25, 2023

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I want to cancel the free trial

 

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New Here ,
Mar 25, 2023 Mar 25, 2023

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I didn't buy adobe I want to cancel the free trial

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Adobe Employee ,
Mar 28, 2023 Mar 28, 2023

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Hi Michael29067689yxx0,

 

Thank you for reaching out.

 

We have checked your account with the email address used to sign in on this community page.

There is no active subscription listed under your account.

Let us know if you have registered with an alternate email address for the trial.

 

Thanks,

Meenakshi

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New Here ,
Mar 30, 2023 Mar 30, 2023

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I desperately need a refund. First of all Adobe is free and it is my birthday and my money just got depleted by $69.99. I had already canceled once I realized I signed up and it still charged me . I am so upset 

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New Here ,
Aug 26, 2023 Aug 26, 2023

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Hi,this also happened to me,were you able to get a refund??

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New Here ,
Aug 22, 2023 Aug 22, 2023

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Hi please I need a refund just cancelled my subscription after I was charged ,the app is not what I want is not up to 48hours who do I contact for a refund . 

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New Here ,
Aug 28, 2023 Aug 28, 2023

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Hello, pls.. Can I ask for a refund for mistake subscription of adobe Acrobat reader... Plsss money is not mine on my gcash account.

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New Here ,
Sep 24, 2023 Sep 24, 2023

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i want to cacel my trail and remove invoce

 

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New Here ,
Oct 15, 2023 Oct 15, 2023

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I need a refund for Adobe InDesign. I have not been using this product for lover two months and was under the impression that I had already cancelled. 

 

I was charged $33.22 today and immediately navigated to the Creative Cloud app to check for any active subscriptions and was surprised to find my InDesign subscription was still active. I cannot find anywhere on your website where to initiate a refund, all roads lead me here.

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New Here ,
Oct 27, 2023 Oct 27, 2023

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I need to cancel my membership and get a refund!! How do I do it?

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New Here ,
Jan 26, 2024 Jan 26, 2024

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Plz could i js cancel without a cancel fee and refund 😞

 

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New Here ,
Mar 14, 2024 Mar 14, 2024

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Please cancel my subscription 

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