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Want to cancel and refund for subscription.

New Here ,
Oct 15, 2018 Oct 15, 2018

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I  would like a refund for the Adobe Acrobat Reader subscription, please. It was the first time using the app, and I really believed it was a one time purchase and wasn't aware would be charged again. Google Play was not able to provide the assistance I was expecting or the refund, but I hope you will.

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correct answers 1 Correct answer

Adobe Employee , Oct 16, 2018 Oct 16, 2018

Hi Luanv,

We see that you have purchased Adobe PDF Pack for Android. Such purchased are made through the "Google Play Store".

We can only help you cancelling the only direct purchase form Adobe. If you are willing to cancel this Adobe PDF Pack Android subscription, then you need to contact to the Google PlayStore support.

You may refer to- Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Regards,

Akanchha

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New Here ,
Mar 25, 2023 Mar 25, 2023

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I want to cancel the free trial

 

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New Here ,
Mar 25, 2023 Mar 25, 2023

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I didn't buy adobe I want to cancel the free trial

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Adobe Employee ,
Mar 28, 2023 Mar 28, 2023

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Hi Michael29067689yxx0,

 

Thank you for reaching out.

 

We have checked your account with the email address used to sign in on this community page.

There is no active subscription listed under your account.

Let us know if you have registered with an alternate email address for the trial.

 

Thanks,

Meenakshi

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New Here ,
Mar 30, 2023 Mar 30, 2023

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I desperately need a refund. First of all Adobe is free and it is my birthday and my money just got depleted by $69.99. I had already canceled once I realized I signed up and it still charged me . I am so upset 

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New Here ,
Aug 26, 2023 Aug 26, 2023

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Hi,this also happened to me,were you able to get a refund??

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New Here ,
Aug 22, 2023 Aug 22, 2023

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Hi please I need a refund just cancelled my subscription after I was charged ,the app is not what I want is not up to 48hours who do I contact for a refund . 

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New Here ,
Aug 28, 2023 Aug 28, 2023

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Hello, pls.. Can I ask for a refund for mistake subscription of adobe Acrobat reader... Plsss money is not mine on my gcash account.

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New Here ,
Sep 24, 2023 Sep 24, 2023

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i want to cacel my trail and remove invoce

 

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New Here ,
Oct 15, 2023 Oct 15, 2023

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I need a refund for Adobe InDesign. I have not been using this product for lover two months and was under the impression that I had already cancelled. 

 

I was charged $33.22 today and immediately navigated to the Creative Cloud app to check for any active subscriptions and was surprised to find my InDesign subscription was still active. I cannot find anywhere on your website where to initiate a refund, all roads lead me here.

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New Here ,
Oct 27, 2023 Oct 27, 2023

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I need to cancel my membership and get a refund!! How do I do it?

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New Here ,
Jan 26, 2024 Jan 26, 2024

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Plz could i js cancel without a cancel fee and refund 😞

 

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New Here ,
Mar 14, 2024 Mar 14, 2024

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Please cancel my subscription 

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New Here ,
May 23, 2024 May 23, 2024

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i didnt use the adope photoshope after the trial and i dont want ton use it ... i need to cancel it and refund my money please 

otherwise im trying to manage plan to stop the subscrution

its didnt work

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New Here ,
Jul 16, 2024 Jul 16, 2024

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i want to cancel my subscription

 

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New Here ,
Aug 03, 2024 Aug 03, 2024

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Hi, can you help me to refund 100% of purchased adobe pro ? Actually, i didn't mean to purchase only try to trial free the adobe. Thank you in advance. 

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New Here ,
Aug 16, 2024 Aug 16, 2024

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I was charged a monthly fee of 9.99 

I canceled my free subscription the same day I signed up for it.  And yet still charged. I would like a refund please 

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New Here ,
Aug 28, 2024 Aug 28, 2024

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Hi, I want a refund on a subscription I cancelled. 

Purchase order: AE02760500338CPH

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New Here ,
Aug 31, 2024 Aug 31, 2024

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I swear I cancelled it because I ended up not liking it after my first few edits. Literally checked my subscriptions and swear it was all deleted and gone... suddenly got a charge of $136. I literally didn't like it... the last time I actually edited something was August 17th... seems like a lot of people have been going through this... what's going on and I want my refund because I don't even like the app and wasn't even using it other than the first day then cancelled and didn't touch it since. I'm upset and annoyed.

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New Here ,
Sep 12, 2024 Sep 12, 2024

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Yes

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New Here ,
Sep 16, 2024 Sep 16, 2024

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Hi Good afternoon

I would like to cancel my suscription and get a refund.

The invoice nro is AB03413607524CUS.

Thsnk you very much

Pamela

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New Here ,
Sep 28, 2024 Sep 28, 2024

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Good day, 

Please be informed that I would like to refund my description.

thank you 

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New Here ,
Oct 04, 2024 Oct 04, 2024

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Want to cancel and refund for subscription.Because I misunderstood that it was a trial period.

Order Number : AE03030900003CKZ

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New Here ,
Oct 09, 2024 Oct 09, 2024

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LATEST

Dear Adobe

 

I did cancellation in lieu of degraded pdf quality upon edits. Can you help with the refund?

AB04834007445CAE

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