We're having trouble using the send and track feature of Adobe PDFs

[danielr52938317]

Every time we try to use the send and track feature of the Adobe PDF pack, we get an email saying we have exceeded our storage. We went ahead and deleted a bunch of old files, but we keep getting the same error email. Why is this happening and what can we do to fix it?

[Alex Glosband · Accepted solution]

If you contact Adobe Customer Support they should be able to tell you what your storage quota is and how much of your quota is being used.

There isn't an easy way currently to check this yourself although it is possible if you are familiar with the browser's development tools. I will walk you through the steps if you want to try it.

It's probably easiest if you do this in Chrome although steps would be similar for other browsers.

1. In Chrome, open a new browser tab.
2. Open the developer tools. First open the Chrome menu at top right and select More Tools -> Developer Tools.
3. In the developer tools, select the Network tab.
4. In the same browser tab, navigate to https://cloud.acrobat.com and log in if prompted.
5. In the Network tab, there is a text entry field that says 'Filter'.
6. Type the text 'quota' into this field.
7. You will most likely see two results. Select the one where the method is 'GET'. If there is more than one result with a 'GET' method, select the last one.
8. In the detail pane, click on the tab that says Preview.
9. The results displayed here are pretty self explanatory. storage_quota is the amount of storage you have been allocated. storage_used is the amount of storage that you are currently using. storage_remaining is the amount of storage that you have left.

We recently made a change to the way that sharing works. When you share files from your account, we now create copies of the files and share the copies rather than the original files. This makes possible some exciting new features we are working on but also means that when you send files, you also need enough space in your account to store the copies of the files. 

If you delete enough files from your account to make room for the copies of the files that are created when sending, then sending should work again.