Skip to main content
B
BellBell
Participant
February 18, 2023
Answered

Website unresponsive for two days

  • February 18, 2023
  • 2 replies
  • 1744 views

Hey there. I've been trying to open a few pdfs I've been working in for two days now - and the website refuses to load and I get an error message saying the website is unresponsive. 
https://www.isitdownrightnow.com/acrobat.com.html says it's down. I see no discussions here about it though. What's happening?
PS I'm using Chrome on a MacBook, if that's relevant.

This topic has been closed for replies.
Correct answer BellBell

Hi BellBell,

 

Sorry for the delay in response.

 

Would you mind sharing the screen recording of the issue on your end?

Try clearing the cache and cookies for the browser. Open the website on the new incognito window of the Chrome browser. Check if it works fine there.

Let us know how it goes.

 

Thanks,

Meenakshi


I started a screen recording and of course now the website works! Typical 🙂 

It has sometimes worked in incognito mode and sometimes not. I bookmarked the "Documents" tab and accessed the site that way. But again, now it works, so I don't have to do that anymore!

2 replies

W
walking32232131epui
Participant
September 12, 2023

I have the same issue with Site but its resolved now.

Meenakshi Negi
Meenakshi Negi
Legend
February 19, 2023

Hi BellBell,

 

Thank you for reaching out.

 

There was some outage that occurred due to which the service was not available for some time. The issue is resolved now.

Please try to use the service and confirm if you can access the service now.

 

Let us know if you experience any issues.

 

Note: Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

 

Thanks,

Meenakshi

 

 

B
BellBellAuthor
Participant
February 20, 2023

The website still becomes unresponsive when I try to open it, unfortunately. I've realised that if I manage to press "Documents" before it freezes- it works, but staying in the "Home" tab will make the site unresponsive. 

Meenakshi Negi
Meenakshi Negi
Legend
February 26, 2023

Hi BellBell,

 

Sorry for the delay in response.

 

Would you mind sharing the screen recording of the issue on your end?

Try clearing the cache and cookies for the browser. Open the website on the new incognito window of the Chrome browser. Check if it works fine there.

Let us know how it goes.

 

Thanks,

Meenakshi

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices