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week-end issue on acrobat pro dc

Community Beginner ,
May 14, 2022 May 14, 2022

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Hello, 

My Acrobat Pro DC is not longer recognized by adobe.com.  it's an embarrassing situation at the beginning of the weekend. any idea on how to restore normal access to the application.

the application is paid and debited from the bank but as a response from Adobe, I receive in red a new subscription proposal with a comment "your trial has expired"
Thank you

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Adobe PDF pack

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correct answers 1 Correct answer

Community Beginner , May 22, 2022 May 22, 2022

Issue is resolved by using an access with my alternate email address

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Adobe Employee ,
May 17, 2022 May 17, 2022

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Hello,

 

Sorry about the trouble.

 

We did try to check your account with the email address used to sign in here on the community page. There is no subscription listed under this account.

If you are using an alternate email address, please share it with us in a private message.

You may initiate a private message using the envelope icon provided at the top right corner of this community page.

Also, share the screenshot of the error messages if you receive any.

 

Let us know if you have any questions.

 

Thanks,

Meenakshi

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Community Beginner ,
May 22, 2022 May 22, 2022

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Issue is resolved by using an access with my alternate email address

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