What causes a conversion failure?

[keikotsunami]

I scanned document (table + header)  to a pdf to convert to an xlsx file. However, I get an error message," Conversion Failure. The file has not been processed. An error has occurred which stopped the processing of the pdf"

Is there a way to scan & get the pdf processed?

Thanks

KeikoTsunami

[Guest · Accepted solution]

Hi keikotsunami,

I checked your account,your Export PDF subscription is not confirmed yet at our end.

Once it gets confirmed you will be able to use it hassle free.

Regards,

Florence