Hi Luc PIERROT,
Could you please elaborate the issue you facing so that we can analyze the issue at our end and help you with a resolution?
Please provide us the exact acrobat version and the OS version on your system ?
If you looking for forward to contact the customer regarding payment issue, you can refer this link : Contact Customer Care .
You can navigate to this link and select the application you having issues with and select still need help tab and the respective team will get in touch with you .
Let us know if you need any further help .
Regards
Sarojini
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