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What to do with repeated " unexpected error "and then program quits?

New Here ,
May 04, 2018 May 04, 2018

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I have a problem that whenever I try to sign documents, I get an error message and  then the program quits

Any ideas to help here?

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Adobe Employee , May 07, 2018 May 07, 2018

Hi ianp,

I assume that you are working on Adobe Reader DC desktop application and whenever you are trying to sign a document using "Fill & Sign" tool, the application crashes?

Does this happen with all the documents you sign or any specific one? Try using any other tool and see if the same thing happens?

In a mean while you may try the following-

1- Open Adobe Reader>help>Check for update. If no update, then-

2- Open Adobe Reader>help>Repair Installation. Still doesn't work, then-

3- Use cleaner too

...

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Adobe Employee ,
May 07, 2018 May 07, 2018

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Hi ianp,

I assume that you are working on Adobe Reader DC desktop application and whenever you are trying to sign a document using "Fill & Sign" tool, the application crashes?

Does this happen with all the documents you sign or any specific one? Try using any other tool and see if the same thing happens?

In a mean while you may try the following-

1- Open Adobe Reader>help>Check for update. If no update, then-

2- Open Adobe Reader>help>Repair Installation. Still doesn't work, then-

3- Use cleaner tool to uninstall the application- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and reinstall it- Adobe Acrobat Reader DC Install for all versions

Let us know if none of the solution provided above works.

Regards,

Akanchha 

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