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When I click on Export PDF, nothing happens. It worked just fine 2 days ago.

New Here ,
Aug 17, 2017 Aug 17, 2017

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Why am I not able to convert my PDF files to a word doc? I was able to just 2 days ago.

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correct answers 1 Correct answer

Adobe Employee , Aug 17, 2017 Aug 17, 2017

Hi Pyrobug,

Are you using the Export PDF service through the Adobe Reader desktop application? Or online via https://cloud.acrobat.com/exportpdf 

is it not exporting this one particular file or happening with all the document you are trying to export?

Make sure that the file that you are trying to export is not so large in size. It shouldn't be more than 100MB.

If it is desktop application, then you may try conversion online via- https://cloud.acrobat.com/exportpdf

And if you are working online, t

...

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Adobe Employee ,
Aug 17, 2017 Aug 17, 2017

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Hi Pyrobug,

Are you using the Export PDF service through the Adobe Reader desktop application? Or online via https://cloud.acrobat.com/exportpdf 

is it not exporting this one particular file or happening with all the document you are trying to export?

Make sure that the file that you are trying to export is not so large in size. It shouldn't be more than 100MB.

If it is desktop application, then you may try conversion online via- https://cloud.acrobat.com/exportpdf

And if you are working online, then try with a different web browser to see if this makes a difference or not.

Regards,

Akanchha

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New Here ,
Aug 18, 2017 Aug 18, 2017

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I was able to log into the Cloud and complete it there. It just takes longer.

Thanks!

Lisa B

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Adobe Employee ,
Aug 19, 2017 Aug 19, 2017

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Hi Lisa,

Thanks for sharing the update on this.

-Akanchha

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