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when i click "convert" it wants me to pay money again? redirects to subsription website, although I already have subscription

New Here ,
Nov 22, 2017 Nov 22, 2017

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when i click "convert" it wants me to pay money again? redirects to subscription website, although I already have subscription

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Adobe Employee ,
Nov 23, 2017 Nov 23, 2017

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Hi Jamess,

As mentioned above, that you are a subscriber of Adobe Export PDF.

Adobe Export PDF is an online service that you can access online via- https://cloud.acrobat.com/exportpdf

As well as through the Adobe Reader DC desktop application- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

I assume that you have been trying to access your Export PDF  subscription through wrong application Adobe Acrobat DC not Reader DC?

Please ensure that you are working with Adobe Reader DC not Acrobat DC to access Export PDF and "Signed In" using correct email.

Let us know if it still doesn't work.

Regards,

Akanchha

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