When I go to convert a document from PDF to Word, and error message comes up saying "problem with log in." I have already logged in, but I still get the error message.

Report · Jul 17, 2017

Trying to convert PDF document to Word. Even though I am logged in, I still get an error message that says there was a problem logging in.

Report · Jul 19, 2017

Hi josec79513201,

Please log in at https://cloud.acrobat.com with your Adobe ID and password, and let us know if you still have the same issue.

Thank you.

Hisami

Adobe Community