When I press "convert" I am bounced to Adobe Pricing screen

[victorian90500121]

My account is paid but I cannot convert and PDF's

[AkanchhaS · Accepted solution]

Hey Victorian,

We have checked your account and found an active subscription of Adobe Export PDF.

I assume that the Export pdf tool that you have been using was through the desktop application Adobe Acrobat DC?

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Regards,

Akanchha