• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

When I try to export and convert to word file, I keep getting sent to the subscription page.

New Here ,
Feb 01, 2018 Feb 01, 2018

Copy link to clipboard

Copied

I am logged into my account but every time I try to convert the pdf to word, I get sent back to the subscription splash page. My subscription renewed in August, so is current. Please someone help me!

Views

138

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Feb 02, 2018 Feb 02, 2018

Hi Erinp,

We have checked your account, and found that you have the Adobe PDF Pack registered to your account.

Adobe PDF Pack subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat D

...

Likes

Translate

Translate
Adobe Employee ,
Feb 02, 2018 Feb 02, 2018

Copy link to clipboard

Copied

Hi Erinp,

We have checked your account, and found that you have the Adobe PDF Pack registered to your account.

Adobe PDF Pack subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 19, 2022 Jun 19, 2022

Copy link to clipboard

Copied

When I wish to convert a PDF to MS Word, I am taken to the Subscription site even though I have paid my Subscription fee three days ago.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 30, 2022 Jun 30, 2022

Copy link to clipboard

Copied

LATEST

Hi Dr. Dirk,

 

Sorry for the delay in response.

 

Please try to export pdf online on the Acrobat Online account. Use the following link https://acrobat.adobe.com/link/home/ and sign in using your Adobe ID. 

Then go to the Convert tab and select Convert to Word.

 

Also, ensure that you use the Acrobat Pro DC desktop application and sign in to it.

If the issue persists, share the screenshot of the page you receive.

 

Let us know if the issue is already resolved.

 

Thanks,

Meenakshi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources