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When I try to konvert it dosn´t work. Insted I been direkted to the page where you can by the product and I already have it. Please help!

New Here ,
Nov 23, 2017 Nov 23, 2017

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When I try to konvert a document it dosn´t work. Insted I get direkted to the page wher you can by the product. And I already have it. Please help!

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Adobe Employee , Nov 23, 2017 Nov 23, 2017

Hi Ulla-mariaa,

As per the account information it seems like you are a subscriber of Adobe PDF Pack.

Adobe PDF Pack is an online service that you can use online via  https://cloud.acrobat.com/convertpdf or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email under which you have subscription registered.

I assume that you have been trying to access your PDF Pack subscription through wrong application A

...

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Adobe Employee ,
Nov 23, 2017 Nov 23, 2017

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Hi Ulla-mariaa,

As per the account information it seems like you are a subscriber of Adobe PDF Pack.

Adobe PDF Pack is an online service that you can use online via  https://cloud.acrobat.com/convertpdf or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email under which you have subscription registered.

I assume that you have been trying to access your PDF Pack subscription through wrong application Adobe Acrobat DC not Reader DC?

Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email

You may also see- Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Regards,

Akanchha

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