When I try to print a file from adobe I get "wrong tray setting. Change size setting."

Report · Feb 16, 2015

My printer is set up to "auto select" it's paper source. It shows that it receives the information but just spits out a blank page.

Report · Feb 16, 2015

Hi m. jolma C inc.,

Which Adobe application are you printing from--is it Adobe Reader or Acrobat? Does this message appear for all files that you try to print, or just a select few?

To get to the bottom of your printing issue, we will need some information about your setup.

Are you on Mac OS or Windows?
What are printing to?
Can you print from other applications, including those that aren't from Adobe?
Does the file that you're trying to print have mixed page sizes?
Has anything changed on your system since you were able to print successfully?

We look forward to hearing back from you.

Best,

Sara

Report · Feb 16, 2015

I'm using Windows and printing to a Brother MFC-J6710DW multi-function printer. I just unplugged my printer and then plugged it back in and now it prints just fine? Not sure why because I tried that last time and it didn't work.

Report · Feb 16, 2015

Hi m. jolma C inc.,

Computers can be so fickle! If the problem crops up again, please let us know and then provide the details that I've outlined above.

Fingers crossed that it was just a glitch, and that resetting the printer did the trick! (Often, that's all it takes!)

Best,

Sara

Report · Feb 16, 2015

I take it back that the issue fixed itself. It let me print 2 different pages of a saved adobe file, but now gives me the same error message. I'm using Adobe Acrobat XI

Report · Feb 16, 2015

I can print a Word document and Excel document, but not Adobe files. Can you help me get this fixed?

Report · Feb 16, 2015

Hi m. jolma C inc.,

So, it sounds like the problem is specific to Acrobat XI or the PDFs that you're trying to print. Let's try these things:

Select Print as Image in the Advanced Print Setup dialog box.
Disable Enhanced Security in the Acrobat preferences; it's in the Security (Enhanced) category.
Make sure that Acrobat is up-to-date by choosing Help > Check for Updates.

Best,

Sara

Report · Feb 16, 2015

I have the latest update installed, and did what you suggested but it's not working.

Report · Feb 16, 2015

Are you getting the same error with every PDF that you try to print? Would you mind sending one my way so I can check it out here? If so, let me know and I'll send you a private message with my contact information. (The forums don't accept file attachments, so if you're willing to send one, you will be able to mail it directly to me.)

Best,

Sara

Report · Feb 16, 2015

OK, I can do that.

Report · Feb 16, 2015

Hi m. jolma C inc.,

I got your PDF, and it printed without error for me. But, I did notice that it's 33.5" x 19" (you can find the page size by choosing File > Properties and looking on the Description tab).

I did choose the Fit option in the Acrobat Print dialog box to fit it on an 8.5 x 11 page--so the document is scaled by 33% to fit. Please try that and let me know how it works for you.

Best,

Sara

Report · Feb 16, 2015

I was so hoping it’d work, but the same thing happened. I can print other adobe documents now though so I’m not sure what’s going on. I have to leave for the day so I’ll try again another day.

Thank you for your help.

Christa