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Hi Joanetts,
Is that the actual error message that you're receiving (I've not seen that particular error). Do you see that error when you try to download a converted file from your Acrobat.com online account? Or have you successfully downloaded the file, and are now trying to save it in an application on your desktop?
Please provide a few more details about the problem you're running into (what format the file is, where you're trying to save it, whether you receive the same error with other files, and so on).
Then, we should be able to point you in the right direction for a solution.
Best,
Sara