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When I try to search a PDF saved on my C drive, I get an error saying "your trial has expired", buy. But I purchased a pre-paid subsription in December

New Here ,
Jan 20, 2019 Jan 20, 2019

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I don't have time for this.  Please tell me how I can get the product I purchased to perform.

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correct answers 1 Correct answer

Adobe Employee , Jan 21, 2019 Jan 21, 2019

Hi roberte,

On checking the details for your account using the email address you are logged into the forums, you have subscription for adobe pdf pack as well as trial for acrobat.

Try following troubleshooting steps:

1- Download and run cleaner tool on the machine to uninstall Acrobat trial:Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Then download and install reader from here : Adobe Acrobat Reader DC Install for all versions 

Sign in with your adobe credentials and check.

For mo

...

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Community Expert ,
Jan 21, 2019 Jan 21, 2019

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What exactly did you purchase? What application are you using?

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Adobe Employee ,
Jan 21, 2019 Jan 21, 2019

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Hi roberte,

On checking the details for your account using the email address you are logged into the forums, you have subscription for adobe pdf pack as well as trial for acrobat.

Try following troubleshooting steps:

1- Download and run cleaner tool on the machine to uninstall Acrobat trial:Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Then download and install reader from here : Adobe Acrobat Reader DC Install for all versions 

Sign in with your adobe credentials and check.

For more info on pdf pack, refer: FAQ | Adobe PDF Pack

Let us know if you need any help.

Shivam

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