When I upgraded Adobe, I lost access to be able to convert files.

Report · Mar 31, 2014

I purchased a subscription to Adobe last month to convert PDF's into word/excel documents. Last week I upgraded Adobe and lost my access to this subscription. How do I inplement the subscription again so I can continuing converting my files?

Report · Mar 31, 2014

Greetings Rebecca,

I'd like to assist!

I checked out your account, and you are correct - I don't see any subscriptions. Do you happen to have the confirmation and receipt emails you received last month? Don't post them here. Just let me know and we can troubleshoot together!

We will get this figured out.

Looking forward to hearing back from you.

Sincerely, Stacy