Where and when did I authorize you to charge my account for your services?

[enidgh45]

I changed my browser because I didn't want all the services that you provide.  I see you charged me and I have no idea what this is for?  The only thing I would need from you is adobe reader FREE.  I need you to respond by telling me what you did and why you did it.  I am a very small individual who does not need this program.  I would appreciate you backing me out of it and refund me the charges that  you took from my account without my authorization.

[Abambo · Accepted solution]

I suppose this has been solved by now.

A browser does not cause you charges from Adobe. If you took a subscription from Adobe, and you do not want it, you should go to https://account.adobe.com/plans and click "Manage Plan" for the plan you want to cancel. There, you can cancel your plan.

If that does not work, e.g., because your payment failed, contact Adobe customer service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.