where can I find my serial number

Report · Mar 06, 2015

I keep getting asked to activate a licence for Acrobat Pro XI that I already purchased and it asks me for a serial number that I do not know or have record of? Very frustrating. Normally I just click on a PDF and it launches and if I want to use Acrobat Pro XI I click on the icon in my doc.

Report · Mar 06, 2015

Hi peterh85975107,

I checked your account to see if I could tell whether you had an Acrobat subscription or perpetual version, but I don't see any record of either using the email address that you use to post here in the forums.

So, if you have a perpetual version (you bought Acrobat outright), then please see this document: Find your serial number quickly.

If you have a subscription version, then no serial number is required, and you "activate" your software by logging in with the Adobe ID/email address and password that you used to sign up.

If you're still having trouble, please Contact Customer Care.

Best,

Sara