Hi Jamien26600559,
In order to provide assistance to you, you need to elaborate the issue more.
The information that you have shared is not complete and neither its referring to Adobe's application feature.
If you have any trouble accessing file/software/any specific feature, provide the detailed description of that, along with the information of the Adobe's software you are working on?
We would be looking forward for more information on this.
Regards,
Akanchha
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