Which plan to edit PDF?

Report · May 11, 2015

Hi,

I have a MacBook Pro and badly need an app or software to edit and save PDF's. Someone has sent me some PDF's to help me write some copy for an article but I need to be able to delete some paragraphs and logos whilst being able to insert my own text. I already have an Adobe Acrobat account and pay for an annual 'send now plus' plan.

The confusing thing is that I appear to have an Adobe Cloud account which has the options listed below and will allow me to add the PDF to a folder but when I try to edit it I can't! Do I need to buy a separate plan to edit and save a PDF as new and, if so, why does the cloud account pictured below suggests I have this already? And if I do need to purchase a new plan, which one?! Have spent an hour trying to figure out how to contact UK customer services or have an online chat but just get led to this forum. Ridiculous that you can't appear to 'speak' to a member of staff when you may spend money on their services and are left at the mercy of a forum where you can only hope you get an answer in a decent amount of time. If anyone can help me, I'd be most grateful. Thank you.@

Report · May 11, 2015

Hi jools999,

Your Document Cloud account is a free online storage account; it doesn't allow you to edit PDF files. If you want to edit a PDF, you'll need an Acrobat subscription. You are welcome to try Acrobat for free for 30 days. You can download the trial from this page: Download Adobe Acrobat free trial | Acrobat Pro DC

That said, if you're able to get the source files for those articles (rather than the PDFs), that would be preferred. While Acrobat will do the things that you're requesting, it's not meant to function as a word processing application.

Best,

Sara

Report · May 12, 2015

Thanks for reply. I've tried downloading it but keep getting an error message saying I need to close Safari as it's in conflict. Each time I quit Safari I get the same message!

Report · May 12, 2015

Hi jools999,

Please clear the browser cache and try again, or try downloading via a different web browser.

Let us know how it goes!

Best,

Sara

Report · May 14, 2015

Hi Jools999,

Have you downloaded the installer successfully?

I would recommend you to close safari and all Safari related processes using Activity monitor and then try running the installer again.

Regards,

Rahul