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While at Chase Bank online banking site I needed to create a PDF of my checking account statement. I could't create an Adobe PDF statement. The file that was created couldn't be opened.

New Here ,
Aug 27, 2018 Aug 27, 2018

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I need to create a PDF of the business checking account statements.

I was able to create one in Adobe PDF format before, but it doesn't work now. The file that is created is not usable (can't be open)

Can you help, please?

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Adobe Employee , Aug 28, 2018 Aug 28, 2018

Hi Ursm,

Are you trying to create a pdf online via web browser, directly form the bank's website? In that case could you confirm which web browser you are working on?

1-I see that you have an active subscription of Adobe Acrobat, so you may see while creating the pdf whether its using the chrome's own pdf generator of Acrobat plugin?

2-Try downloading the file first, save it to the local folder and then convert using Acrobat DC.

3-That already created file which is not opening, does it gives any e

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Adobe Employee ,
Aug 28, 2018 Aug 28, 2018

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Hi Ursm,

Are you trying to create a pdf online via web browser, directly form the bank's website? In that case could you confirm which web browser you are working on?

1-I see that you have an active subscription of Adobe Acrobat, so you may see while creating the pdf whether its using the chrome's own pdf generator of Acrobat plugin?

2-Try downloading the file first, save it to the local folder and then convert using Acrobat DC.

3-That already created file which is not opening, does it gives any error?

Try following the exact same steps to create pdf, as suggested here- Create PDFs with Adobe Acrobat

Regards,

Akanchha

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