Why am I not able to download Adobe when it seems I have everything to do so?

[joshua_bradfod]

why am i not able to download adobe when it seems I have everything to do so? What are the steps I need to be checking so I'll have no problem downloading what I just purchased?

[Sara_Forsberg]

Hi Joshua,

I see that your Acrobat Standard subscription order is still pending. But you should be able to download your software. What happens when you log in to your account at https://cloud.acrobat.com/acrobat? If you can't get it from that page, you can download it directly from Download Acrobat products | Standard, Pro | XI, X - Adobe.

Once your subscription order processes, you'll be able to log in and use Acrobat.

Best,

Sara

[joshua_bradfod]

It says unsupported language/platform. and when I look at what's required I can't figure out what I don't have in order for this to download. I will say that when my computer turns on, i'm noticing it says windows vista and and I don't see that particularly listed under requirements. But I do have enough space and am using Chrome. Any ideas what's going on?

[Sara_Forsberg · Accepted solution]

Hi Joshua,

Support for Windows Vista ended with Acrobat 9, so that's why you're running into the error. Did you want to cancel your subscription?

Best,

Sara

[joshua_bradfod]

Yes please and refund what I've already spent since I haven't been able to open? I appreciate that.

Josh Bradford

Sent from my iPhone

[Sara_Forsberg]

Hi Joshua,

To cancel your subscription, please Contact Customer Care. I would love to take care of that for you, but I don't have the magical powers to make it happen. However, a Customer Care agent will be able to take care of quickly for you.

Best,
Sara