Why am I unable to sign my signature under Fill & Sign?

[cchan2]

My iPad and the Adobe app is updated to the latest software, but I am unable to provide my signature in Fill & Sign. What can I do to be able to sign again using my iPad? How do I solve this problem? Any suggestions will help. Thanks in advance!

[Josh_Corey]

Please provide more detail, maybe a screen shot of what the issue is.  What happens when you try to create a new signature?  Are you signed into Fill & Sign?

Thanks,

Josh

[cchan2]

Yes, we are signed into Fill & Sign. It doesn't allow us to create a

signature. It's only a problem on iPads and not on phones. It is not just

my iPad but also other colleague's iPads. Thanks!

[Josh_Corey]

Still please provide detail, what do you mean it does not let you?  What exactly happens?

Also, what model iPad?  Updated to latest iOS version 10.x? 

Thanks,

Josh