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Why are Adobe lying thieves?

New Here ,
Mar 25, 2015 Mar 25, 2015

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I cancelled a product I no longer used. I stopped using it a couple years ago. They love taking your money, and they love sending emails, but notice they NEVER send an email thanking you for another year's subscription when it might alert you to the fact they just jacked your bank account for another year on a product you're no longer using. But that's on me. Fine. So I managed to catch the charge within a day of it processing. I cancelled the product. I was promised a refund. Weeks went by.

No refund.

So I used the only method of communication that seems available, chat. Via chat I am promised this will be corrected. I will receive my refund in a few days. Weeks went by.

No refund.

So I went back to the chat. This time they said something about increasing the "priority" (how about just sending me the damn money?) of my case. They said I would receive an email update on the status of my case. Days went by.

No refund.

So I am back a third time on the chat right now. Gauranteed another hour of the run around. Hey moron Adobe thieves, I'm costing your company more in labor than if you'd just send me my damn refund. And I will not stop. If I have to sue you I will. I have more time than money.

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LEGEND ,
Mar 26, 2015 Mar 26, 2015

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You posted in the Adobe Reader forum; Adobe Reader is free - no cost, no refund!

If you tell us what product you are talking about, I can forward your post to the right forum, and I'm sure your refund will be taken care of within a short time.

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New Here ,
Mar 26, 2015 Mar 26, 2015

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Adobe ExportPDF

Cancellation processed 3 March 2015. Refund "processed" 5 March 2015.

But I don't see how you could do any better than the now 3 people who have promised this would be resolved. Quote from the third chat discussion I referenced in OP:

" I see and the relevant team are working on this. I will personally follow up this case and make sure you will be contacted at the earliest. "

See, personally following up on it. "Relevant team" are working on this. Working hard I'm sure. Because it takes A WHOLE TEAM A MONTH TO PROCESS ONE REFUND.

I wanted to contact this "team" personally, since they seem to be ignoring the chat men who make big promises, here was the reply to this request:

Can I talk with the "relevant team"? Because they seem to be ignoring your messages.

Harsha Vardhan: I am sorry, the team works offline and hence I will approach them and make sure this will be examined at the earliest.

At the earliest. I'm sure I'm in good hands and this will all be sorted out timely.

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LEGEND ,
Mar 27, 2015 Mar 27, 2015

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[topic moved to Acrobat.com Services forum]

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New Here ,
Jul 28, 2023 Jul 28, 2023

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