Why can I not cancel my monthly subscription

[suitet_pie]

I have found the Acrobat Pro is the worse programme I have ever encountered. It is so complexed and even when you follow the instructions it will not allow you to cancel my subscription. I am fed up and now I can't access anyone by phone because the number doesn't exist. This is my warning if someone does not contact me within 24hrs I will be notifying my bank to cancel my card with you.

[Sara_Forsberg · Accepted solution]

Hi suitet.pie,

I'm sorry that your Acrobat subscription didn't work out. Please Contact Customer Care. Choose Acrobat from the top drop-down menu, and the choose Membership, Account, Payment. At the bottom of the screen, you'll find a blue "Still Need Help?" button. Please click that to find both phone and chat options.

If you have trouble getting through, please let me know, and I'll see what I can do to help.

Best,

Sara

[suitet_pie]

Look I am getting very annoyed of the run around this atrocious company is giving me. I told you I don't want it and I have told you of my dissatisfaction with the product and the company. This is it. I am contacting my bank. I have had it.

Malta

[RahulTyagi_]

Hi Malta,

I understand your frustration. Please be rest assured, we will surely help you with this issue.

Again, I would recommend you to refer the link suggested by Sara and get in touch with our customer care agent and i believe your issue will be resolved soon.

Regards,

Rahul

[suitet_pie]

I have tried no one is answering me, the only time I get any response is from the community forum which is not what I want

I will try one more time and this is the last time. I haven't got time to run around trying to get answers. Why don't you make your system easier to follow. Instead of clicking here and there and not getting anywhere.

Malta

[Sara_Forsberg]

Hi Malta,

I'm understand your frustration. Please look for a private message from me, and we'll get you taken care of.

Best,

Sara