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Why can I not convert pdf files with tables to word *.docx corectly anymore?

New Here ,
Mar 17, 2018 Mar 17, 2018

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When I open the converted file in Word 2016 some of the table borders are missing. The problem is new a month ago it was working fine, why not now?

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Adobe Employee ,
Apr 13, 2018 Apr 13, 2018

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Hello Jensk,

Sorry for the delayed response and inconvenience caused. As per the description above, when you are converting a PDF file with Tables to Word document, the table borders are missing, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service with your current Adobe ID, try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

You can also refer and try the solutions from the following Adobe article Text is garbled in converted file | ExportPDF

is it possible to share the PDF file with us so that we can try it at our end? To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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