Why can't I access my Adobe subscription?

[lwrenceuwg]

I paid $23.88 to convert PDF files but every time I try to convert a file it asks me to buy another subscription.

[H_Spector]

Hi,

We could not find your subscription under your email address. Please share your order number or another email address.

Thank you

Hisami

[lwrenceuwg]

Hisami,

My e-mail is lawrenceuwg@yahoo.com and my credit card charge is from Dec. 24, 2013. My credit card statement shows: 12/24 ADOBE SYSTEMS, INC. 800-833-6687 WA 25.61

Thanks for your help.

John Lawrence

Skype: lawrenceuwg

ph: 740-205-6781