Why can't I convert document to PDF? Is there a fee I haven't paid, and if so how do I do that?

[donaldc40806045]

Why can't I convert document to PDF? Is there a fee I haven't paid, and if so how do I do that?

[AkanchhaS · Accepted solution]

Hi Donaldc,

I assume you have been trying to create a pdf document from a different file format? I see that you have subscribed for the Export PDF subscription, which helps you to only convert the pdf files to word,excel etc formats.

Using Adobe Export PDF

FAQ | Adobe Export PDF, Document Cloud

To create a pdf, you either need to subscribe for Adobe PDF Pack or Adobe Acrobat DC as this includes "Create PDF" feature.

FAQ | Adobe PDF Pack

How to Use Adobe PDF Pack

Hope this answers your query.

Regards,

Akanchha

[Brio22401910pic7]

I don't get it- i am paying a monthly subsription of £15.17 as per your Plan - but cannot convert files from PDF to Words-

What's the problem now?