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Why can't I convert document to PDF? Is there a fee I haven't paid, and if so how do I do that?

New Here ,
Aug 21, 2018 Aug 21, 2018

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Why can't I convert document to PDF? Is there a fee I haven't paid, and if so how do I do that?

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correct answers 1 Correct answer

Adobe Employee , Aug 22, 2018 Aug 22, 2018

Hi Donaldc,

I assume you have been trying to create a pdf document from a different file format? I see that you have subscribed for the Export PDF subscription, which helps you to only convert the pdf files to word,excel etc formats.

Using Adobe Export PDF

FAQ | Adobe Export PDF, Document Cloud

To create a pdf, you either need to subscribe for Adobe PDF Pack or Adobe Acrobat DC as this includes "Create PDF" feature.

FAQ | Adobe PDF Pack

How to Use Adobe PDF Pack

Hope this answers your query.

Reg

...

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Adobe Employee ,
Aug 22, 2018 Aug 22, 2018

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Hi Donaldc,

I assume you have been trying to create a pdf document from a different file format? I see that you have subscribed for the Export PDF subscription, which helps you to only convert the pdf files to word,excel etc formats.

Using Adobe Export PDF

FAQ | Adobe Export PDF, Document Cloud

To create a pdf, you either need to subscribe for Adobe PDF Pack or Adobe Acrobat DC as this includes "Create PDF" feature.

FAQ | Adobe PDF Pack

How to Use Adobe PDF Pack

Hope this answers your query.

Regards,

Akanchha

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New Here ,
Dec 26, 2021 Dec 26, 2021

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I don't get it- i am paying a monthly subsription of £15.17 as per your Plan - but cannot convert files from PDF to Words-

What's the problem now?

 

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