Skip to main content
Participant
April 5, 2018
Question

Why can't I convert my pdf doc. to word? It keeps on sending 'an error occured while trying to access the service'?????

  • April 5, 2018
  • 1 reply
  • 411 views

Every time I try, it keeps on sending 'an error occurred while trying to access the service'????? I specifically paid for this services yesterday and it only worked once... now it's not working ... And for some reason I can't seem to find a CONTACT US option... very frustrating!!!

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    Legend
    April 5, 2018

    Hi Nancyd,

    Sorry to hear about your experience.

    I believe you are accessing your services online via- https://cloud.acrobat.com/exportpdf ? Or is it through the desktop application Adobe Reader DC?

    You may refer to the help document An error occurred while trying to access the service | unable to connect to PDF services  and follow the steps suggested accordingly.

    Do let us know if the solution provided here doesn't work.

    Regards,

    Akanchha