why can't I download my converted document? (PDF to word)

Report · May 17, 2014

Report · May 17, 2014

Hi gobi adobi,

I'm not sure what you mean by "can't download." Do you get an error, or are you just not sure where your downloaded file is? If it's the latter, when you're logged in cloud.acrobat.com, click Files to see all of your converted files. Select the file that you want to download, and then click the download icon.

If that doesn't solve the problem for you, please let us know.

Best,
Sara

Report · May 17, 2014

I believe that adobe has tech problems now. I'll check later.

Thanks!

Report · May 17, 2014

Hi gobi adobi,

There were some issues with the site on Thursday, but those have been resolved. Please do let us know if you're still unable to download when you check again.

Best,

Sara