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Why can’t I sign documents? I get an error code that says “An Unexpected Error Occurred”

New Here ,
Mar 22, 2019 Mar 22, 2019

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Why Can’t I sign documents? I get an error code that says “An Unexpected Error Occurred”

please advise on solution.  I don’t want to lose any information .

Thanks,

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Adobe Employee ,
Mar 27, 2019 Mar 27, 2019

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Hi Km,

Are you not able to add signature to the document or not able to Sign In in the Adobe Reader? Looking at the description given above, seems that you are unable to "Sign" a document. If yes, then couple of things that you need to keep in the mind or check-

  • Does document's properties allows to Sign it? Open PDF>right click "Document Properties">Security>Signing
  • If working on older version of Adobe Reader then do update it to the latest Adobe Reader DC.
  • Try Signing feature on web Adobe Document Cloud and see if that helps.

Do share the result

Thanks,

Akanchha

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New Here ,
Jul 14, 2021 Jul 14, 2021

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I just installed and I cannot create a signature. When I click the pen there are two line which should be create signature and create initial. Both pop ups say. An unexpected error occurred. So I cannot create a signature to sign documents. 

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New Here ,
Sep 26, 2022 Sep 26, 2022

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I have exactly the same problem. Here's a screenshot. This is on Adobe Fill & Sign for iOS, downloaded today from the App Store. I'm frankly appalled that you haven't engaged about this problem or found a solution. 

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