why cant i download the adobe pro after i purchased it?

Report · Feb 25, 2015

Report · Feb 25, 2015

Hey Elizabeth,

Please let me know the link from you are trying to download Acrobat pro.

Have you tried the same using a different browser?

Do you get any specific error when downloading? What is it?

Please let me know the details.

Regards,

Anubha

Report · Feb 27, 2015

I bought the acrobat pro basically paying the 19.99 per month. I got confused with all the advertisement and when they asked for me to try the trial version of the XI, I thought that’s what I had purchased, but they were having me try it for the month and then they would start charging me after my trial was up. When my trial version was over, I couldn’t open any of my files, so I uninstalled the XI, n now when I try to download the pro it acts likes its downloading, but it keeps freezing and it’s very frustrating. I need this for work, I hope you can help me. Thank you so much for responding to my message J!

Thank you again,

Lizzy

Report · Feb 27, 2015

Hi miss%20lizzy%20o,

Please log in as an administrator, make sure that you don't have any antivirus software enabled, and then try downloading Acrobat from this page: https://cloud.acrobat.com/acrobat.

Let us know how it goes.

Best,

Sara

Report · Feb 27, 2015

Once Acrobat is installed, you need to sign in with your Adobe ID to activate the product.