Why do I get an error when using ExportPDF?

[kamuj]

I downloaded the PDF Pack and when trying to convert a PDF to Excel, I get the following error message:

"An error occurred while trying to adobe ExportPDF online..."

I am running Windows 7 with either IE 11 or Firefox.Also have got the latest version of Adobe.Debbie Morris  Can anyone explain what is going on

[Guest]

Hi kamuj,

Is this happening with all files?

Would you send your PDF document to dim86501@adobe.com as an email attachment? 

I will check it from my end.Please add the link to this forum post for reference.

Regards,

Florence