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Why do I keep getting the page to sign-up and pay for service when I try to convert?

New Here ,
Jul 08, 2017 Jul 08, 2017

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I have paid the yearly fee to convert a pdf to Word.  However, when I try to convert I keep getting the page that asks me to sign up and pay for the service.  Very frustrated.  It worked yesterday, but not today. 

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correct answers 1 Correct answer

Adobe Employee , Jul 09, 2017 Jul 09, 2017

Hi Revrita23,

As shared above, we can also see that you have subscribed for the yearly subscription of Export PDF to do the conversion.

As you have not been able to do that, so there could be a possibility that you are not "Signed In" in the application using your correct email address.

Make sure that you are using the correct application to use your service, which is Adobe Reader DC not Adobe Acrobat DC.

Adobe Acrobat Reader DC Install for all versions

Secondly, you need to "Sign In" in the appl

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Adobe Employee ,
Jul 09, 2017 Jul 09, 2017

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Hi Revrita23,

As shared above, we can also see that you have subscribed for the yearly subscription of Export PDF to do the conversion.

As you have not been able to do that, so there could be a possibility that you are not "Signed In" in the application using your correct email address.

Make sure that you are using the correct application to use your service, which is Adobe Reader DC not Adobe Acrobat DC.

Adobe Acrobat Reader DC Install for all versions

Secondly, you need to "Sign In" in the application (Adobe Reader DC) using your correct email under which you have subscribed for the Export PDF.

You can also check online if you are able to do the conversion or not? https://cloud.acrobat.com/exportpdf

Regards,

Akanchha

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New Here ,
Jul 20, 2017 Jul 20, 2017

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I am using Reader and I am signed in. It still does not work!!

On Thu, Jul 20, 2017 at 11:18 AM, Tariq Dar <forums_noreply@adobe.com>

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