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Why do my pdfs not convert to English in Word like they did on my old laptop?

New Here ,
Nov 13, 2017 Nov 13, 2017

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Why do my pdfs not convert to English in Word like they did on my old laptop?  I'm using the same Export pdf software, although it looks very different on my new laptop.  And the resulting Word Docx appears to be in machine-readable text rather than in English.

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Adobe Employee , Nov 14, 2017 Nov 14, 2017

Hello Dougp,

We apologize for the inconvinience caused, as per the description above, you are not able to convert the PDF files in Word file as the language in converted Word file is garbled, Is that correct?

Please try to export any other PDF in Word document and check. You may also refer to the following KB docs for more information Text is garbled in converted file | ExportPDF  Link: https://helpx.adobe.com/acrobat-com/kb/troubleshoot-conversion-problems.html

You may also refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

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Adobe Employee ,
Nov 14, 2017 Nov 14, 2017

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Hello Dougp,

We apologize for the inconvinience caused, as per the description above, you are not able to convert the PDF files in Word file as the language in converted Word file is garbled, Is that correct?

Please try to export any other PDF in Word document and check. You may also refer to the following KB docs for more information Text is garbled in converted file | ExportPDF  Link: https://helpx.adobe.com/acrobat-com/kb/troubleshoot-conversion-problems.html

You may also refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...  Link: https://forums.adobe.com/docs/DOC-8841

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

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