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Why does a pdf attachment open, close, then open an email attachment?

New Here ,
Nov 05, 2021 Nov 05, 2021

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When I attempt to open a .pdf attachment, which was created from an excel document, it opens for less than a second, then closes, and then pops up an email compose window.  What steps does the creator of the .pdf attachment need to take to resolve this issue?  

 

For context, I'm just the frustrated recipient of the email that the .pdf is attached to.  I want to be able to tell the creator of the .pdf what he/she needs to do so her/his .pdf attachment can be read.  I receive the .pdf attachment every month so I'm constantly reminded about the problem.  Any help from the community would be appreciated.

 

 

TOPICS
Create PDF , Export PDF , Share PDF

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