Why does Acrobat prompt me to sign up when I need to export to excel?

[Guest]

Why does Acrobat prompt me to sign up when I need to export to excel?

[Sara_Forsberg]

Hi shirlaowry,

I checked your account (using the same email address that you use here in the forums), and I don't see that you have any subscriptions. If you're using Adobe Reader, you need either an ExportPDF or Adobe PDF Pack subscription to convert a PDF file to Word.

(Acrobat, as opposed to Reader, lets you save directly to Word format, and does not require a separate subscription for that functionality.)

Please let us know if you have additional questions.

Best,
Sara

[Guest]

Sara, I am very confused.  I just paid for a year long subscription to Adobe.com.  It allows me to upload a pdf file, but when I try to convert it to Excel, it prompts me to subscribe again.

[Sara_Forsberg]

I'll message you privately about this, so we can locate that account. Hang tight...

Sara