Why does Adobe make you go through so many web pages to find out how to cancel a subscription?

Report · Jun 09, 2015

Please provides sequence of web pages on how to cancel as I have spent one hour trying to find how to cancel on line and have failed to find where Adobe has hidden it.

Report · Jun 09, 2015

‌Hi davidk69555140,

We regret for the inconvenience caused to you.

Here's the link to cancel your subscription: Cancel your membership or subscription | Acrobat, Document Cloud PDF services

Please feel free to revert back if you face any problem in cancelling your subscription.

Regards,

Rahul

Report · Jun 09, 2015

I have tried the link you sent me but it is pointless as the Adobe web site does not have a field (or button) which you can cross or tick to cancel a subscription.

There is in fact no facility on the Adobe web site that allows you to cancel a subscription.

Adobe state clearly that you can cancel at any time on the Adobe web site but this is not true. The statement is misleading at best. (In fact it is a lie but I prefer not to use that word).

Try looking for it yourself!

David

Report · Jun 17, 2015

Hi David,

I tried checking your account using the same email address that you use here in the forums, but I didn't find any products or subscriptions tied to that email address. If you used a different email address to subscribe, can you please send that to me via private message? I'll see what I can do to help you cancel.

Best,
Sara