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Why does my computer scramble text almost unledgeable when converting PDF's to Microsoft word?

New Here ,
Apr 23, 2018 Apr 23, 2018

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Just purchased Adobe Export PDF, Annual, and when I used it to convert a PDF to Microsoft Word the text came out so scrambled it was almost impossible to read!!! I feel that I have been cheated and scammed out of my money. I thought Adobe was a reputable firm but now I'm not so sure!!!!!!

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correct answers 1 Correct answer

Adobe Employee , May 24, 2018 May 24, 2018

Hi Anneb,

Sorry for the delayed response.

Could you let us know if you are trying to export pdf in Adobe Reader desktop application or online using a web browser at this link: https://cloud.acrobat.com/exportpdf  If using Reader, try exporting pdf using a web browser and check if that makes any difference.

Also, try exporting another pdf file and check if the resultant file looks okay.

I would like to mention that the conversion result of a pdf document always depends on the pdf file you have star

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New Here ,
Apr 23, 2018 Apr 23, 2018

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Hope we get an answer!! What a bunch of malarkey!

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Adobe Employee ,
May 24, 2018 May 24, 2018

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Hi Anneb,

Sorry for the delayed response.

Could you let us know if you are trying to export pdf in Adobe Reader desktop application or online using a web browser at this link: https://cloud.acrobat.com/exportpdf  If using Reader, try exporting pdf using a web browser and check if that makes any difference.

Also, try exporting another pdf file and check if the resultant file looks okay.

I would like to mention that the conversion result of a pdf document always depends on the pdf file you have started with. You may go through the help document for more info: Text is garbled in a converted file | Adobe Export PDF

Thanks,

Shivam

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