I purchased the one year PDF export and it never converts my documents. The little circle just continues to go and never finishes. I even left it going over night. Hours later it closes and it says I don't have WiFi but I am wired into my modem directly with 5G.
2- Turn the internet security software (antivirus) off for a while and check back.
[Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done.]
3- Also ensure that the file size shouldn't exceed because document cloud services has a limit of 100MB.