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why i cant receive pdf files

New Here ,
Nov 10, 2017 Nov 10, 2017

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I'VE BEEN TRYING TO ACCESS A FILE FROM MY JOB BUT IS UNABLE TO DOWNLOAD IT

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Adobe Employee ,
Nov 13, 2017 Nov 13, 2017

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Hi Lakyshar,

Sorry for the delay in response.

As per the information shared above, its not quite clear that from where you have bee trying to download the files and how you have been accessing it?

Are you not receiving the PDF through the email attachment or is it through the Send & Track?

Are you accessing it online through- https://cloud.acrobat.com/send ? Or desktop application Adobe Reader DC?

Let us know the more information on this.

Regards,

Akanchha

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