why if i paid to convert files from pdf to word is it now asking me to pay again?

[Eribe]

Dear Beri Hull, Thank you for purchasing a subscription for Adobe ExportPDF. Sign-in to export a PDF Now >> With your subscription you can: Enjoy unlimited online conversions from PDF to Word (DOCX). Make scanned text editable. Maintain page, paragraph, and font attributes. Preserve tables, images, and multi-column text. Export PDF comments to Word.

[Guest]

Hi Eribe,

Make sure you are using the same Adobe id associated with your Export PDF subscription.

Have you checked with a different browser if possible?

Regards,

Florence

[Sara_Forsberg]

Hi Eribe,

I checked your account; it appears that your ExportPDF subscription expired back on October. Did you perhaps sign up recently using a different email address?

Best,

Sara

[Eribe]

how long are the subscriptions for?

Beri Hull

Global Advocacy Officer

[ private information removed]

[Sara_Forsberg]

Hi Beri,

Subscriptions are billed annually. The subscription that I found for you was started on October 2, 2013, and expired on October 2 of this year.

Thanks,

Sara